Clear commitments on cancellations, late delivery and corrections.
Last updated 31 October 2026
Our reports are digital products delivered immediately or written to order, so our refund policy follows the standard practice of research publishers, with a few commitments of our own. If something is not right, email hello@zaashlabs.co with your order details and we will reply within one business day.
| Situation | What we do |
|---|---|
| Report written on order, cancelled before we confirm and start work | Full refund, or no charge if you have not yet paid |
| Standard report written on order, not delivered within 5 business days of confirmation | Full refund on request, even if we deliver later |
| Additional scope you accepted (extra indications, countries, scenarios or revisions) | Charged as quoted. The revised delivery date in the quote replaces the 5-business-day commitment. Work already done on the additional scope is not refundable |
| Duplicate purchase of the same report by the same organisation | Full refund of the duplicate |
| File is damaged, incomplete or will not open | Replacement file within one business day; full refund if we cannot fix it |
| Material factual error you report within 30 days | Corrected edition free of charge; refund if the error changes the report's conclusion and you no longer want it |
| Report has been downloaded or delivered and none of the above applies | Not refundable, because the content cannot be returned |
Card payments are refunded to the original card through Stripe, usually within 5 to 10 business days depending on your bank. Invoice payments are refunded by the method used to pay. Approved refunds are processed within five business days of approval.
Free summaries carry no charge and no obligation. We encourage you to read the summary before ordering the full report.
This policy does not limit any rights you have under the consumer protection laws that apply to you.
Refund requests and questions: hello@zaashlabs.co. Zaash Labs, Toronto, Ontario, Canada.